Support Center
Need help with setup, order, warranty, or monitoring?
Our technical support team helps with CCTV onboarding, performance tuning, alert optimization, and post-installation troubleshooting for every plan size.
24/7
Critical Support
2h
Escalation SLA
98%
Ticket Closure
L2/L3
Expert Team
Email Support
info@eyetrack-tech.com
Phone Support
+91 7994357565
Location
Payyoli-Perambra Rd, Kozhikode, Kerala 673522
Business Hours
Mon-Sat, 9:00 AM - 6:00 PM
Support Priority Matrix
Transparent response expectations| Priority | Use Case | Initial Response | Resolution Target |
|---|---|---|---|
| P1 - Critical | Live monitoring outage | Within 2 hours | Same day |
| P2 - High | Recording/performance degradation | Within 4 hours | 24 hours |
| P3 - Medium | Configuration adjustments | Within 8 hours | 2 business days |
| P4 - Low | General guidance/training | Within 24 hours | 3 business days |
Troubleshooting Workflow
01
Report Issue
Share order ID, device model, and symptoms via email or phone.
02
Remote Diagnosis
Engineers validate power/network/storage and event logs.
03
Action Plan
Receive fix instructions, firmware steps, or visit recommendation.
04
Close & Verify
Issue closure with verification checklist and prevention tips.
Self-Help Resources
Frequently Asked QuestionsOpen Track Recent OrdersView Browse Replacement DevicesShop Installation PlansExplore
For urgent site-wide incidents, call support directly for rapid triage.
Need Immediate Assistance?
Get expert guidance to restore security operations quickly.
Our specialists can guide remote fixes or schedule onsite support based on your plan and urgency.
