Frequently Asked Questions
Everything about buying, installation, payment, and support.
Get clear answers for order flow, deployment planning, warranty, and troubleshooting so you can choose the right CCTV setup with confidence.
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Critical Support
2h
Escalation SLA
Secure
Checkout Flow
AMC
Maintenance Options
FAQ Categories
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If your case is urgent, contact the support desk for direct triage.
Email Support Call SupportBuying & Checkout
No. Current checkout uses a simulated payment page for UI and
order flow testing.
Yes. The payment step is isolated, so you can integrate
Razorpay/Stripe later without redesigning the storefront.
Yes. Use + and - controls in cart to update quantity before
checkout.
Yes. Logged-in users can see all orders and item details from
the order history page.
Installation
Yes. Installation plans are available for homes, retail,
offices, and enterprise deployments.
Typical deployment planning starts within 24 hours for confirmed
orders, depending on site complexity.
Yes. Enterprise packages include multi-zone and multi-site
architecture with central monitoring support.
Warranty & Support
Support is available via email and phone. Critical incidents are
triaged with priority SLAs.
Yes. Preventive maintenance and annual support options are
available based on project size.
Share your ticket reference with support and request escalation.
Critical severity cases are prioritized for faster response.
Still Have Questions?
Get tailored advice for your CCTV deployment.
Our team can help you select products, plan installation, and define the right monitoring setup.
